FAQ
About Junky Things
Q: What is Junky Things?
A: Junky Things creates handmade resin accessories, phone cases, keychain accessories, and custom bling pieces designed to add personality and style to your everyday items.
Each item is handcrafted with care, making every piece unique.
Ordering
Q: How do I place an order?
A: Orders can be placed through our website, which you can find on all our social media pages.
Q: Can I request specific colors or themes?
A: Yes as long as we have those products available.
Q: Can I cancel my order?
A: Orders may only be canceled within 24 hours of purchase. Once production begins, cancellations are not guaranteed.
Custom Phone Cases
Q: What phone models do you support?
A: We create custom cases for most iPhone and Samsung models. Contact us if you have a different device.
Q: Will my phone case look exactly like the sample photo?
A: Since all pieces are handmade, no two cases will be exactly alike. Your case will be similar in style while remaining one-of-a-kind.
Q: Are the charms securely attached?
A: Yes! We use strong adhesives and quality materials to ensure durability. However, proper care is recommended to maintain the life of your accessories.
Processing & Shipping
Q: How long does it take to make my order?
A: Most custom orders take 3-14 business days (depending on specific item) to create before shipping.
Q: How long does shipping take?
A: Shipping times vary based on location and carrier, but most orders arrive within 3–7 business days after shipment.
Q: Will I receive tracking information?
A: Yes! Tracking information will be sent once your order has shipped.
Product Care
Q: How should I care for my resin accessories?
A: Keep your items away from extreme heat, direct sunlight, and harsh chemicals. Clean gently with a soft cloth.
Q: Can my accessory break if dropped?
A: Resin is durable but not unbreakable. Dropping or rough handling may cause damage.
Returns & Refunds
Q: Do you accept returns?
A: Due to the custom and handmade nature of our products, all sales are final.
Q: What if my order arrives damaged?
A: Please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you.
Q: What if I receive the wrong item?
A: Contact us immediately and we’ll work to make it right.
Contact Us
Q: How can I contact Junky Things?
A: Send us a DM on social media or the chat.
Q: How quickly do you respond?
A: We typically respond within 24–48 business hours.